BML eliminates need for branch visits with expansion of digital banking services

Bank of Maldives (BML) has announced further expansion of its digital services, effective from the first day of Ramadan, enabling customers to access all banking services online without visiting branches.

According to the bank, customers can continue to access the following banking services 24/7 through BML's digital channels:

• Deposit and withdraw cash
• Transfer funds
• Repayments for loans, financing and credit cards
• Pay for goods and services
• Send money overseas
• Apply for Lui Loans and Financing
• Apply for new debit, credit and prepaid cards
• Manage cards, including changing PIN, freezing or blocking cards
• Pay Fitr Zakat

The new services which can be accessed digitally, effective from March 1st, are as follows:

1. Digital Onboarding of Personal Customers: online and instant account opening for personal customers. Existing customers can continue to apply for additional accounts online.
2. Digital Onboarding of Business Customers: online and instant account opening for business customers.
3. Online Loan and Financing Applications: applications can be submitted online for all loans and financing including home purchase, construction or business.
4. Inward Remittance: crediting of all incoming foreign remittances up to USD 10,000 after instant verification.
5. TT or Outward Remittance: instant outgoing foreign remittances up to USD 5,000 through TT or International Money Transfer service on BML Mobile Banking.
6. Increased ATM limits for businesses: increase of withdrawal limit on Business Cards to MVR 200,000, eliminating the need for cheques.

The bank will also be offering the following enhanced services to customers:

• The Bank will deliver all cards to customers, eliminating the need to visit a branch or service centre. Cards can be activated and PIN can be changed through BML Internet and Mobile Banking.
• All merchant settlements for payments from BML-issued cards used on the Bank’s POS terminals and Payment Gateway will be credited to merchant accounts within 24 hours.
• In rare instances where an ATM withdrawal or deposit fails or is not completed due to an error, the Bank will return the funds to the customer’s account within 1 hour.
• Businesses can easily connect with dedicated Relationship Managers for personalized banking support.
• Customers can contact the Bank at any time, any day through its Contact Centre or through its chatbot and Live Agents on the website, Whatsapp or Viber.

In circumstances requiring the customers to visit a branch during Ramadan and the first seven of Shawwal, the branches will be open from 9:30 am to 12:30 pm on all working days.

Services will continue to be available digitally and online during the last 10 days of Ramadan, with branches closed except for 27th and 29th March 2025.