Ooredoo Maldives unveils AI-powered eKYC at Mobile World Congress

Ooredoo Maldives has introduced its next-generation AI-powered Electronic Know Your Customer (eKYC) solution at the Mobile World Congress in Doha, Qatar.  

The company said the system, now live across its digital SIM activation channels, delivers fraud-resistant identity verification and instant onboarding designed to enhance digital services.  

 Customer Experience  

• Fast onboarding: Reduced from 60 seconds to 10 seconds  

• Instant SIM activation: Over 90% of registrations approved automatically  

• Fraud detection: Identifies fake IDs and digitally altered photos  

• Convenience: No forms, no queues, activation directly from a mobile phone  

The AI-enabled system applies a multi-layered pipeline:  

1. Camera-based ID and selfie capture  
2. AI OCR extraction and field validation  
3. Liveness and anti-spoofing checks  
4. Face-to-ID matching and database verification  
5. Instant SIM activation upon approval  

“As a leading tourist destination, the Maldives must offer more than natural beauty. We must deliver world-class digital experiences. Providing fast, reliable connectivity and smart digital solutions to every visitor and every local is crucial to our mission,” said Khalid Al-Hamadi, CEO & Managing Director of Ooredoo Maldives.  

Ooredoo Maldives said the new system strengthens trust, security, and efficiency, while supporting the nation’s digital transformation journey.